SupportAn incredible product or service usually speaks for itself. You know the second you see it in action or use it for the first time whether it is worth the hype and price. And when it’s good, word of its excellence tends to spread.
As a proud founding partner of the isolved Partner Network, it’s no surprise that PNI•HCM stands by their powerful software and excellent user experience. But how do isolved users really feel? It turns out they agree.
The Sapient Insights Group released their 27th Annual HR Systems Survey Report, a “voice of the customer” survey that polls users' satisfaction with their HR and payroll technology. It revealed 11 categories where isolved achieved first place or Top 5 rankings for user experience and vendor satisfaction out of 47 total providers.
We will provide an overview of isolved’s achievements, noting the significance of the technology’s triumphs among small business and mid-market users. We’ll also cover what these achievements mean for users like you, so you can confidently navigate the world of HR and payroll software.
READ MORE | Download the Sapient Insights Group 27th Annual HR Systems Survey Report
How isolved Compares to Other HR & Payroll Providers for SMB and Mid-Market Companies
isolved claimed top honors in 11 categories of this year’s HR Systems Survey Report. The accolades are spread across the small business (1-499 employees) and mid-markets (500-4999 employees).
#1 Rankings among Mid-Market Users:
- User Experience & Vendor Satisfaction for Payroll
- User Experience & Vendor Satisfaction for Benefits
- User Experience & Vendor Satisfaction for Onboarding
- User Experience & Vendor Satisfaction for Time
Top 5 Rankings Among Small Business Users:
- User Experience for Benefits
- User Experience for HR Service Delivery (HRSD)
- User Experience for Recruiting
- User Experience for Onboarding
- User Experience for Performance
DOWNLOAD | Read the full report for more data on isolved & its competitors.
To earn these placements, isolved outperformed well-known names in payroll, including Paycor, ADP, and Paylocity. Their HR management software provided a better experience than that of Workday, Paycom, and Bamboo HR.
“isolved is clearly investing in its full platform to deliver features and functionality that make a real impact for their customers,” said Stacey Harris, Chief Research Officer of Sapient Insights Group. “isolved’s strong placements across categories in both midmarket and SMB sectors show how effectively they are addressing the needs of their users.”
As these results show, isolved has made its mark as a top provider across core categories that make a measurable impact on day-to-day back-office work and long-term business growth.
Why Voice of the Customer Surveys Matter
Voice of the customer surveys like the Sapient Insights Group 27th Annual HR Systems Survey Report offer a valuable resource to users like you who want to ensure they have the best-fit solutions at their disposal.
“Our voice of the customer data is truly unique because it’s entirely based on real, unfiltered feedback from the practitioners using these solutions,” said Harris. “This level of investment reflects isolved’s commitment to enhancing the employee experience while driving measurable business outcomes for organizations of all sizes.”
Equipped with the rankings in Sapient’s latest report, you can rest assured that you are in capable hands with isolved and PNI•HCM.
Contact our team today to learn how our award-winning HCM technology can help you achieve your business goals while providing an industry-leading customer support experience.
FAQs
What is isolved People Cloud?
isolved People Cloud is a modular human Capital Management platform, simplifying and enhancing the employee journey through HR, payroll, benefits, talent acquisition, talent management, workforce management, and more.
PNI•HCM uses isolved People Cloud to deliver uniquely tailored services and solutions to businesses of all sizes.
What is Sapient Research Group?
Sapient Insights Group is a women-owned, research and advisory firm working primarily in the HR and Finance communities.
What is the Sapient Insights Group Annual HR Systems Survey Report?
The Annual HR Systems Survey Report is a “Voice of the Customer” survey conducted by Sapient Insights Group identifies the HR and payroll technology providers who are performing best in the areas of Vendor Satisfaction and User Experience.
Sapient Insight’s renowned survey is the industry’s most extensive global research effort of the HR systems market, delivering views of current and future technology spending, adoption, and achieved outcomes. The cumulative 27-year research effort represents more than 25,000 companies and over 300 million employees in more than 80 countries.
Based on feedback from people who actually use each technology, Sapient Insights Group ranks providers for their Vendor Satisfaction and User Experience in categories including:
- Human Resource Management Software
- Payroll
- Benefits
- Onboarding
- Recruiting
- Learning
- Performance
Providers are assessed for how they perform in these categories and others among users in the small business (1-499 employees), mid- (500-4999 employees), and enterprise (5000+ employees) markets.
Has isolved been recognized for other awards?
isolved People Cloud has won many awards in recent years, including Brandon Hall Group’s Technology Excellence Award and Forbes Advisor’s “Best HR Software for New Businesses” Award in 2024.
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